What people say about us

Here are just some of the many examples of testimonials we receive from our customers:

BILD Accreditation Panel “The panel commends the fact that the training is delivered within the wider context of a company that has a strong ethical base and an impressive commitment to involving service users”

MIND – Listening to experience. Mind commissioned an independent panel to carry out an inquiry into acute and crisis mental healthcare. The subsequent report into their findings and recommendations mentioned RESPECT training and how it can benefit organisations: “What people overwhelmingly want is to be treated in a warm, caring, respectful way irrespective of the circumstances in which they come into contact with services. In other words, all of us would like to be treated with humanity. Recommendations for Government and the NHS Commissioning Board: “Fund evaluation of emerging models for reducing restraint such as RESPECT and incorporate findings into national guidance.”

Northern Health and Social Care “We have observed and recorded significant changes to the way front line staff think and practice when working with service users who may challenge.”

Parent and Support Worker “I have learnt more about how to support my Autistic son in the last 2 days than I have in his entire 12 years. Thank you”

Parents “I used to be nervous and afraid of my son.  He was violent and the police were called several times to intervene with him. Without the support from RESPECT we wouldn’t be where we are now.  We can get on with normal life now and that’s all to do with RESPECT Training”

Service user “Respect training taught me how to keep control of myself. When I get anxious or angry I listen to  music, take dog for a walk and talk to mum and dad the next day because I’d be calm the next day”

Service User Forum Member “My son has used ** Services and we have all said that we would never go back unless they used RESPECT”              

Service User and Respect Instructor “70% of RESPECT is looking at theory around prevention.  What is important to RESPECT is how carers and service users are supported in a way that staff would want their loved ones to be supported”